Return & Refund Policy

We want you to love what you ordered. If something isn't right, you can return it within 30 days of delivery.

Eligibility

Items must be unworn, unwashed and in their original condition, with all tags attached.
Items marked as final sale cannot be returned.
For hygiene reasons, items that have been worn, washed or altered cannot be accepted.

How to start a return

Email us at contact@norahalden.com or use our return request form within 30 days of delivery, with your order number and the item(s) you want to return.
We reply within 1–2 business days with your return authorization and the return address.
Ship the item(s) back with a tracked service and send us the tracking number.

Returns sent without a return authorization cannot be accepted.

Return shipping costs

Return shipping is paid by the customer, except when the item arrived damaged, defective or was not the item you ordered. Original shipping fees are non-refundable unless the return is due to our error.

Refunds

Once your return is received and inspected, we email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it can take a few additional days for the refund to appear on your statement.

Exchanges

Need a different size or color? Return the original item following the steps above and place a new order for the item you want. This is the fastest way to get the right piece.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and photos of the item. We will send a replacement or issue a full refund, including shipping costs, at no cost to you.